FAQ

How far in advance should I place a reservation?

As soon as your plans are fairly definite, just give us a call or send us an e-mail to set up your reservation.

Do you offer off-hour service?

Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply.

What is the Cancellation Policy?

If you cancel for any reason at any time you will lose fifty percent (50%) of the total run for cancelling. If you cancel within 72 hours of your scheduled pickup time you will lose the full amount unless we’re able to reschedule the vehicle.

Do you require a deposit and when do I pay it?

We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit.

Do you allow smoking in your vehicles?

All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.

What Forms Of Payment Are Accepted?

Cash and all major credit cards are accepted for payment.

Are Pets Allowed Inside Vehicles?

Yes, small pets contained in a carrier or carried on lap by owner are allowed at no additional charge.

What Is The Standard Gratuity?

The industry standard gratuity for a chauffeur is 20%.